First, we freeze our chicken soup so it is fresh frozen; then we pack it in specially insulated packaging that keeps food safe and delicious. We ship it and it arrives ready to heat, eat and enjoy.
Due to the perishability of our product, we ship on Monday, Tuesday, Wednesday and (Thursday if "Next Day" is selected). No orders are shipped on Friday, Saturday or Sunday. If orders are received after 2:30 EST, they will be shipped on the next "shipping" day. This assures delivery prior to the weekend.
So what are you waiting for? Order your delicious soup today!
- We ship on Monday, Tuesday, Wednesday and (Thursday if "Next Day" is selected). No orders are shipped on Friday, Saturday or Sunday. (No P.O. boxes please.)
- Please call to learn about special shipping options: 1-87-SEND-SOUP (1-877-363-7687)
- All orders must be received by 2:30 PM (EST) for same day processing. Orders received after 2:30 PM (EST), will be processed on the next "shipping" day. This assures delivery prior to the weekend.
- If you place an order with an incorrect address (including Zip Code, Suite, Floor, or Apartment), UPS imposes a $20 correction fee. This will be billed to you.
Shipping claims and exceptions:
We will do everything possible to re-route orders for timely delivery but cannot be responsible for damaged or compromised product due to the following:
- Delayed deliveries due to weather
- Delayed deliveries due to the delays caused by the supply chain related to Covid-19
- Incorrect addresses
- Unopened shipments (all boxes are clearly marked "Perishable")
- Gift shipments sent to recipients who are out of town or otherwise unavailable to receive their shipment. Please notify recipient of the pending arrival of perishables!